At SHINTH, returns are easy! We strive to offer the best shopping experience, including fast and hassle-free returns. Please Contact us to process your return


The products are fine, but I changed my mind

Products with no quality-related issues can be returned within 30 days of receiving your order. (If the product has not been shipped yet, we will give you a refund immediately. If the product has been sent, please send it back to us after receiving the goods. We will give you a refund after receiving the return goods . )

Any product that has been used does not qualify for a return. Returned items must be unused, with original tags and packaging.You just contact us.

Products with quality problems

We guarantee all of our products against material and workmanship defects within the warranty period listed in the table below. If a product is not listed, the warranty period is 30 days. If a defect arises and a valid claim is received by Customer Service within the warranty period, we can offer you an exchange, repair service, or new components for replacement.

we will refund your money or send you a new item – your choice.

Specific Return Policy for Customized Items

Our customized items are subject to a return policy which differs from our standard return policy. All Made-To-Measure Dresses and Made-To-Order Accessories are customized items, which cannot be returned or exchanged without any reason. 

Return Policy and Freight

If the product has quality problems or shortage of quantity or wrong size,we can send you a new one for free, or you can return it to us, the return shipping fee will be paid by us,and give you the return label ,the customer does not need to pay any fees. We will refund you after we receive it you return.

If the customer returns the product due to personal reasons, the customer will need to send it back to our warehouse and pay the freight. We will refund the customer within three days after receiving the goods.

The return address:

 1686 PATTERSON STREET, Houston, TX 77025 USA.


We will refund you in 3 business days after we receive it you return.

The Refunds will be routed back to your Paypal account.

If you need to return or exchange,just contact us,please.We will deal with your problem fast.

The email: